Who we are

SATANAAJ FOODS is a flour business based in Sillanwali, District Sargodha, Pakistan. This policy covers satanaaj.com. For a privacy question, contact WhatsApp +92 311 8639133 or email info@satanaaj.com.

Information you provide

When you order, we collect details needed to process and deliver it, such as your name, billing and shipping address, phone number, email address, selected products and order notes. When you contact us, we receive the information and attachments you choose to share.

Website & shopping information

Our  website uses shopping-session cookies and similar technical information to keep the cart working, process checkout and help operate the site. Server and security logs may include IP address, device or browser information and requested pages. Blocking necessary cookies may affect shopping features.

How information is used

We use information to process orders, arrange delivery, communicate about purchases, respond to questions, handle problems and maintain the website. Cash on delivery is currently enabled; our checkout does not ask you to enter card details for that payment method.

Service providers & sharing

Information needed to fulfil an order may be shared with the courier and the providers that support website hosting and operation. We may also retain or disclose information where required for legitimate record-keeping, resolving a dispute or meeting a legal obligation.

WhatsApp & external links

If you choose to contact us on WhatsApp or follow a social link, that service also handles information under its own privacy practices. Please avoid sending payment passwords or other unnecessary sensitive details.

Your requests & retention

You may contact us to ask about your information or request a correction or deletion. We may need to verify that the request relates to you. Some order records may need to be retained for business, accounting or legal reasons. We keep information as needed for the purposes described here and applicable obligations.

Updates

We may update this page as our website or practices change. Last updated: 18 October 2026.