Damaged, incorrect or missing items

Contact WhatsApp +92 311 8639133 or email info@satanaaj.com promptly after noticing the issue. Share your order number, the name used at checkout, a description of the problem and clear photos of the parcel, product and relevant label details. Keep the original product and packaging while the issue is reviewed.

Before sending a return

Please contact us first. We will review the order, condition of the product and nature of the problem, then confirm the appropriate next step and any return arrangements. Do not send a parcel back without agreed instructions.

Unopened packs & other requests

For a change-of-mind request, contact us before opening the pack. Because flour is a food product, return requests depend on the condition of the goods and the circumstances. Opened packs cannot be assessed as ordinary resaleable returns; if you have a quality concern, tell us so we can investigate it.

Resolution & refunds

Where a return, replacement or refund is agreed, we will confirm the arrangement, any collection or return-shipping details, and the refund method and expected timing with you. For cash-on-delivery orders, a suitable refund method will need to be agreed directly.

Changing or cancelling an order

Contact us as soon as possible with your order number and requested change. We will confirm what is possible based on whether the parcel has already been dispatched.